Legal
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Insidur sells monthly subscriptions (Basic, Pro, Pro Max) and one-time extra usage packs, in Indian rupees, through Razorpay. Prices are listed on the pricing page exclusive of GST; GST at 18% is added and a tax invoice is issued for every charge. Subscriptions renew every month on the day you subscribed until you cancel.
You can cancel at any time from Settings. Cancellation takes effect at the end of the current billing period: you keep full access until then and nothing is charged afterwards. We do not refund the remaining part of a period you have already paid for. Subscribing again later starts a new subscription.
An upgrade starts immediately. The unused days of your previous plan are refunded automatically, pro rata by whole days, to the payment method that paid for them. A downgrade takes effect at the end of the current period, so no refund is involved. If you change your mind about a scheduled downgrade, cancel it from Settings and choose your current plan again.
If a renewal payment fails, Razorpay retries it and your plan stays active for a grace period of ten days (seven days once Razorpay stops retrying) while you update your payment method in Settings. If the renewal is still unpaid when the grace period ends, the subscription ends. Nothing is charged for the unpaid period.
Packs are consumed only after your weekly allowance and stay valid for twelve months. A pack is non-refundable once any part of it has been used. An unused pack can be refunded on request within seven days of purchase. When a pack is refunded, the usage it granted is removed from your account.
If you were charged twice, or charged for a subscription you did not complete, the extra charge is refunded in full. Write to us with the invoice number or the Razorpay payment id and we will process it.
Refunds go back to the original payment method through Razorpay. They are issued within two business days of approval and typically reach your card, UPI or bank account within five to seven business days, depending on your bank. A refunded charge stays listed in Settings, marked as refunded.
Subscription fees pay for the software. They are not contingent on trading results, and trading losses are not grounds for a refund. Insidur is a trading tool, not investment advice.
Billing questions and refund requests: hello@insidur.com. Company details are on the contact page.